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Privacy Policy

Jovens Academy – Privacy Policy 

At Jovens, we prioritize customer privacy and take measures to safeguard your data. This Privacy Policy explains what information we collect, why we collect it, and how we use it across our services, including the Jovens website, mobile, social media and TV applications. It complies with GDPR, COPPA, and other global privacy laws, ensuring protection for users in all countries where we operate, including India, U.S., UAE, U.K., EU, and more. 

We may update this policy periodically. Significant changes will be communicated via email or website notices. We encourage you to review it regularly to stay informed about our data practices and your choices. In this document, “we,” “us,” “our,” and “ours” refer to Jovens Academy LLC, while “you,” “your,” “yours,” and “you and/or your child” refer to the User. 

This Privacy Policy applies to all your personal data, whether processed physically or electronically. It explains what information we collect, why we collect it, and how you can manage, update, export, or delete your data. It should be read alongside our Terms & Conditions, Cookie Policy, and Direct Notice to Parents [COPPA]. As a data controller, we collect and process personal data to provide our products and services. We are committed to keeping your and your child’s personal data private and secure, in compliance with applicable laws and regulations. Please review this policy to understand how we handle your data. 

By accessing or using our Services, you agree to this Privacy Policy, which may be updated from time to time. Please read it carefully. You must be at least 18 years old to register on our site. If you are under 18, registration must be completed by a parent or legal guardian. Your continued use of the Portal confirms your acceptance of this Privacy Policy. If you do not agree, please exit, and discontinue use of the Services. 

Jovens Academy [“Academy” or “We”] operates https://www.jovensacademy.com [“Portal”] for online performing arts education. Our Portal serves teachers, children under 18 [“Child”], their parents, and adult learners. By registering, parents’ consent to their child’s use, and adults to their own. Collectively, they are referred to as “You” or “Users.” We prioritize privacy and ensure a safe, secure experience. This Privacy Policy helps Users make informed decisions. 

This Privacy Policy applies to all information, data, or records [whether in hard copy or electronic form] collected, shared, analyzed, or stored by us. It is applicable regardless of whether our Platform is accessed directly or through a third-party source. Users consent to the sharing of their Personally Identifiable Information [PII] with government authorities if required to comply with laws, regulations, or legal processes. We shall not be liable for any misuse, loss, or breach of PII due to such disclosures. 

To provide Jovens services, we process information about you, which varies based on how you use our service. You can access, modify, or delete your information through Jovens settings. ‘Personal Data’ refers to any information that can identify an individual, either directly or indirectly, such as a name, address, email, online identifier, or identity proof documents. We collect your and your child’s Personal Data to provide our services. Children are defined differently by region: under 13 for U.S., U.K., Singapore; under 16 for EU; under 15 for Australia/New Zealand; under 21 Hijri years for UAE; under 18 for Malaysia and more. 

We require parental consent to process children’s data, including under COPPA [U.S.], UK-GDPR, and other regional laws. Parents can review, refuse further data collection, or request deletion, which may end services. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us. We will dispose of that data according to applicable laws. Parents can refuse further data collection, review, or request deletion of their child’s data. Please note that deleting data may result in the termination of services. For any of these requests, please reach out to us. To protect children’s privacy, we will verify the identity of the parent or guardian before granting access to the data. 

Residents of Singapore, Malaysia, Australia, New Zealand, USA, Canada, UAE, India, and Europe must provide consent [or parental consent if under the specified age] for the collection, use, and disclosure of Personal Data. Without consent, services may not be provided. Consent requirements: 

  • Singapore: Under 13 requires parental consent. 
  • Malaysia: Under 18 requires parental consent. 
  • Australia/New Zealand: Under 15 requires parental consent. 
  • USA: Under 13 requires parental consent [COPPA]. 
  • Canada: Under 13 requires parental consent. 
  • UAE: Parental consent required for children under 21 Hijri years. 
  • India: Parental consent required for children under 18. 
  • Europe: Under 16 requires parental consent [GDPR]. 

To provide our Services, we collect user information through direct inputs or automatic data collection. 

  • By using our Services, you consent to this Privacy Policy. Parents/guardians consenting to their child’s use of the Portal also agree to the policy. 
  • We collect Personal Information like name, email, phone number, ID, photo, location, gender, and birthdate. 
  • We automatically collect data such as IP address, device type, browser, and cookies to enhance user experience. 
  • If you sign in via social media, we collect data shared by the platform. 
  • With consent, we may access your phonebook and combine it with other data. 
  • We use cookies for improved user experience, targeted content, and tracking. Training sessions may be recorded for quality purposes. 

We collect personal information to: 

  • Manage your account and enhance service access. 
  • Understand age and interests for tailored services. 
  • Send marketing communications and transaction updates. 
  • Improve safety, efficiency, and user experience. 
  • Perform audits, training, and legal compliance. 
  • Share data with service partners when necessary. 

We may use your email to request parental consent for a child’s registration, explain the data we collect, how we use it, and how consent can be revoked or personal information removed at any time. We may use your email to request your consent for registration, explain the data we collect, how we use it, and how you can revoke consent or request the removal of your personal information. 

We may use or disclose your Personal Information to comply with legal requirements or protect our rights, property, and safety. This includes responding to subpoenas, court orders, or investigating potential illegal activities, fraud, or safety threats. We may also share information with other companies for fraud protection and credit risk reduction. Additionally, we may use your information to improve our marketing, analyze site usage, enhance content, and customize services, ensuring a safer and more personalized experience. 

By using our services, you consent to the transfer of your personal data to countries outside your residence for the purposes outlined in this Privacy Policy. We will take reasonable precautions to ensure that your data is processed in accordance with this policy and applicable data protection laws. If your data is transferred to third parties or foreign recipients, we will ensure that they protect your personal data as per this policy and relevant laws. 

You have the following additional rights: Request correction of inaccurate or incomplete data. Withdraw consent for using your personal data. Request the transfer of your data to another party under certain conditions. We prioritize your data security with upgraded measures but cannot guarantee complete protection. Only authorized personnel can access and use personal information. You can request deletion of your account after fulfilling obligations. Payments are processed securely with Secure protection. 

For children, only their name and age are publicly visible; other details remain private. Parental consent is required to share a child’s accomplishments on social media, including personal details like name, age, school, and project info. Our Portal may contain links to external websites. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies, as they may differ from ours. We are not liable for any breach of privacy or loss incurred from using these external sites. 

The information we collect may be processed and stored in India or other countries, which may have different data protection laws. By using the Portal and Services, you consent to the collection, transfer, use, and storage of your data as described in this Privacy Policy. Jovens takes steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you want to know what Personal Data we hold or request its removal, please contact us. 

You have the following data protection rights: 

  • Access, update, or delete your information: You can do this in your account settings or contact us for assistance. 
  • Rectification: You can request corrections if your data is inaccurate or incomplete. 
  • Objection: You can object to our processing of your data. 
  • Restriction: You can request a restriction on the processing of your data. 
  • Data portability: You can request a copy of your data in a structured, machine-readable format. 
  • Withdraw consent: You can withdraw your consent at any time if we rely on it to process your data. 

Please verify your identity before making any data requests. Protect your password and device. Jovens Learnings is not liable for data theft or issues caused by user negligence. Report any breaches to us, and if unresolved, contact your local Data Protection Authority. We may share your personal information with third-party service providers [processors] to perform tasks like hosting and enabling our services. We will not share your information with third parties for their own purposes without your explicit consent. 

We may use third-party service providers to monitor and analyze our Service’s use. We also use remarketing services to advertise to you on third-party websites after you visit our Service. Cookies are used by us and our vendors to optimize and serve ads based on past visits. For paid services, we use third-party payment processors. Additionally, we work with location service providers to send emails, SMS, OTPs, enable live video classes, and facilitate telephony communication between students, teachers, and support teams. 

You have the right to provide, update, and modify your Personal Information at any time. You may also delete your or your Child’s information on the Portal, though some data may be retained as required by law or for business purposes. In summary, you have the right to access, update, delete, rectify, object to, or restrict the processing of your Personal Information. 

This Privacy Policy will remain effective unless updated. We reserve the right to modify it at any time, and any changes will take effect immediately upon posting. We recommend checking this page periodically. Continued use of the Service after changes are posted signifies your acknowledgment and consent to the updated Privacy Policy. If there are material changes, we will notify you via email or by posting a prominent notice on our website. 

If you have any questions about our privacy policies, please reach out to us via email at info@jovensacademy.com.